Our goal is to be the industry leader in customer service. While there are many variables and challenges to delivering on service commitments, we strive to deliver a service experience that will exceed our customers’ highest expectations.
Our Sales Representatives are dedicated to service excellence. Our Sales Team is committed to providing same-day material pricing, customized job site visits, material use analysis, same-day order processing, full-line product sourcing, job setup and labor resource recommendations. Our Sales Team will be accessible beyond normal business hours and will return calls, texts and order confirmations within 4 business hours of receipt.
Accurate, timely material takeoffs are very important to our customers. Our material takeoff service is intended to provide customers with an accurate estimate of material usage and job cost within 5 business days (depending on number of plans and elevations). While framing techniques and job site theft can affect material usage, our goal is to provide material takeoffs within a 2% variance of plan.
JOB SITE DELIVERY
Accurate, predictable material delivery keeps our customers’ construction projects on schedule. Our commitment to job site delivery service includes: 100% accurate and on-time shipments, 48-hour first drop scheduling, same day short orders when received by 10am, next-day delivery for orders received before 1pm, and next available for all orders received after 1pm. All deliveries are photographed to ensure proper job site placement and shipping accuracy.